In early 2015, DCBA hired BAM Consulting to develop a program and deliver a series of workshops to help business owners and managers better understand and implement customer service standards and policies within their operations.
Below, please find resources and tools that will help you understand, plan, and develop your own in-house customer service program.
If you have any questions, please feel free to contact Kelsey at firstname.lastname@example.org
Customize your own PowerPoint presentations:
Other Resources and Tools: