Tourism Connect - Cape Breton Tourism, A Connected Island

Build your own customer service training!

In early 2015, DCBA hired BAM Consulting to develop a program and deliver a series of workshops to help business owners and managers better understand and implement customer service standards and policies within their operations.

Below, please find resources and tools that will help you understand, plan, and develop your own in-house customer service program.

If you have any questions, please feel free to contact Kelsey at

Customize your own PowerPoint presentations:

Customer Service Basics

Simple Actions – Big Returns

Around the World of Customer Service

Enhancing Customer Service Using Backyard Ingredients

Customer Service and Technology – You Will Win Online

Putting the Plan Into Action – Time to Lead

Other Resources and Tools:

8 Steps for Creating a Customer Service System

7 Steps to Success – Developing your own Customer Service Strategy

Sample Customer Service Manual


Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Product Development, Visitor Servicing
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