In early 2015, DCBA hired BAM Consulting to develop a program and deliver a series of workshops to help business owners and managers better understand and implement customer service standards and policies within their operations.
Below, please find resources and tools that will help you understand, plan, and develop your own in-house customer service program.
If you have any questions, please feel free to contact Kelsey at kelsey@dcba.ca
Customize your own PowerPoint presentations:
Around the World of Customer Service
Enhancing Customer Service Using Backyard Ingredients
Customer Service and Technology – You Will Win Online
Putting the Plan Into Action – Time to Lead
Other Resources and Tools:
8 Steps for Creating a Customer Service System
7 Steps to Success – Developing your own Customer Service Strategy
Sample Customer Service Manual