Tourism Connect - Cape Breton Tourism, A Connected Island

Industry Relations Report Now Available

Your Industry relations Assessment report is now available.  Click DCBA Industry Relations Assessment Report June 6 2014 (1) to view the pdf.

Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities, Resources, Tourism Articles

WorldHost: Customer Service Training for Front-line Staff

You asked, we listened! The number one training priority of Cape Breton tourism operators is… customer service! In partnership with TIANS, DCBA is looking to bring WorldHost, an internationally recognized leader in customer service training for the tourism industry, to Cape Breton Island!  WorldHost is an effective, low-cost way for operators to train front-line staff […]

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

Back by Popular Demand!

Join the 40+ tourism businesses throughout Cape Breton Island who are striving toward excellence.  The Accelerated Market Readiness (AMR) is a state-of-the-art business improvement program that gives tourism businesses the ability to increase their standards of excellence (product offer, service quality, operational efficiencies, partnership opportunities, packaging opportunities, etc.) in a time-effective manner.  AMR gives tourism […]

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Professional Development for Nova Scotia’s Tourism Industry

The Nova Scotia Tourism Human Resource Council and TIANS are taking part in SkillsonlineNS, a program funded by the Department of Labour and Advanced Education. This program is a means to provide training courses to TIANS members through an online Learning Network – at no cost to users.  As a member of TIANS, you will have to […]

Categories: Front Page, Industry Development Opportunities, Marketing & Promotion, Marketing & Promotion News, Product Development, Product Development News, Product Development Opportunities

Business Succession Readiness Workshop – March 17th

     The Nova Scotia Tourism Human Resource Council and the Nova Scotia Association of Community Business Development Corporations invites you to attend a Business Succession Readiness Workshop in Port Hawkesbury on March 17th. The one day session will feature a wealth of information, ideas and tips to assist small and medium sized business operators plan ahead […]

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Upcoming Workplace Skills Training Courses: great for operators of all sizes!

The Sydney Area Chamber of Commerce is offering a new round of Spring workplace skills training courses for the CBRM business community.  These “free” LAE funded courses will be presented during the March-June period and held at the Chamber office located at 275 Charlotte St, Sydney.  (Each course runs approx 8 weeks in duration; most are […]

Categories: Current Marketing Initiatives, Front Page, Industry Development Opportunities, Marketing & Promotion, Product Development, Product Development News

Change the Conversation About Tourism!

Tourism, as many of us know, is overlooked as a major industry in Nova Scotia.  We need to change the conversation about tourism and its value and impacts on our region! In partnership with DCBA, the Tourism Industry Association of Nova Scotia (TIANS) will be offering all interested parties the opportunity to learn how you […]

Categories: Front Page, Industry Development Opportunities, Marketing & Promotion, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

Attention all retailers, accommodations, and gift shops!!

Cape Breton Centre for Craft & Design has organized an incredible opportunity for retailers, accommodations, and gift shops to meet with local artisans, discuss product line development, and place wholesale orders.  What a great way to incorporate locally made craft into your business and energize your current product line! Click here for full details.  

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

World Centre for Excellence in Destinations – Systems of Measures for Excellence in Destinations. Report now available.

On behalf of Destination Cape Breton, I would like to take a moment to sincerely thank all workshop participants for their time, energy, and insight throughout the World Centre for Excellence in Destinations – Systems of Measures for Excellence in Destinations process.  As the chosen pilot project for Atlantic Canada, participating in SMED was not […]

Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Product Development, Product Development News, Resources

Hot Off the Press! CBRM Assessment Now Available.

How does your business fit into Roger Brooks’ recent suggestions for improving the visitor experience within the CBRM?  Find out by accessing the report in full here.  Together, we can make simply and effective improvements that will increase visitor satisfaction and revenues overall. Some things to remember: “70% of all consumer bricks-and-mortar spending takes place after […]

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The Canadian Tourism Commission Adds Two New Cape Breton Experiences to Their Signature Experiences Collection

The Canadian Tourism Commission has added 28 tourism businesses to its bold international market development program; two of which are located here in Cape Breton. “Canadian tourism entrepreneurs do an excellent job ensuring visitors explore everything our country has to offer,” stated the Honourable Maxime Bernier, Minister of State (Small Business and Tourism) (Agriculture). “The […]

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Roger Brooks PowerPoint Now Available

If you missed Roger Brooks’ CBRM Assessment on October 25th, now’s the time to catch up on his presentation of  ideas and suggestions to improve your business and community!  The full report will be available in about a month, so be sure to check back again. Due to the size of the presentation, the ppt […]

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities

CBC Mainstreet Interview With Roger Brooks – CBRM Tourism Assessment

If you missed Roger Brooks Tourism Assessment at Center 200 last week here is his radio interview with CBC’s Wendy Bergfeldt. http://www.cbc.ca/player/Radio/Local+Shows/Maritimes/ID/2414700819/   Roger’s team is made up of the brightest and most creative minds in the business, carefully recruited from throughout North America. Every team member shares a passion for helping people live more […]

Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Product Development, Product Development News, Tourism Articles

Greening Your Tourism Business

Are you looking for ways to make your business “green“? TIANS is offering an opportunity to learn how to “go green” and save money!Why go Green? Nova Scotia is known for its natural untouched beauty – let’s keep it that way by being green in our tourism operations! An increasing number of guests with environmental sensitivities expect […]

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Roger Brooks: CBRM Presentation Details Confirmed!

The details for Roger’s presentation have been confirmed.  Please click “Cape Breton Flyer” below for date, venue and RSVP link: This is a presentation you don’t want to miss; look forward to seeing you there!

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Best Practice Missions Announced for Fall 2013

Family Tourism and Multi Generational Travel Gatlinburg, Pigeon Forge and Sevierville, Tennessee – Week of October 21, 2013This mission will explore new family product based on top-level trends we understand in the multi-generational market. This mission will visit a destination(s) that has been tailored to meet the various needs of the family and has succeeded at marketing […]

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Save the date!

Attention all CBRM tourism operators! Roger Brooks, an expert in the fields of tourism, community branding, downtown development, and destination marketing, and author of “Your Town, A Destination: The 25 Immutable Rules of Successful Tourism”, is coming to town!  Mark October 25th on your calendars now to ensure you don’t miss out on this exciting, […]

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Accelerated Market Readiness Program: Opportunity for operators

The Accelerated Market Readiness (AMR) Program is a business improvement program that offers individual tourism operators the ability to increase their standards of excellence and be more responsive to emerging tourism trends in an inexpensive and timely manner. The purpose of the AMR program is to give tourism operators the opportunity to engage with an […]

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities

Events Cape Breton Moves Forward with New Director

Destination Cape Breton Association (DCBA), in partnership with Enterprise Cape Breton Corporation (ECBC) is pleased to announce Glen MacDonald as the new Director of Events Cape Breton. DCBA and ECBC have been working for the past year with key industry partners to bring the Events Cape Breton entity, which has been a dormant organization, back […]

Categories: Front Page, Product Development, Product Development News, Tourism Articles

Make a difference in your community with Communities in Bloom!

Communities in Bloom (CIB) is a continuous community improvement program whereby evaluations based on the below criteria are conducted by trained, volunteer judges during July and August each year:  Tidiness Environmental Action Heritage Conservation Urban Forestry Landscape Turf and Groundcovers Floral Displays Community Involvement The Tourism Industry Association of Nova Scotia believes that by promoting the Communities […]

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Restaurant Association of NS AGM

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Business Tech Boot Camp – Sydney May 10th, 2013

 Coming to Sydney May 10th 9-4pm. For registration or information contact: smubdc@smu.ca

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Roger Brook’s First “Three Steps” to Bringing Your Downtown to Life

The heart of a community is downtown, but what do you do if your downtown looks as if it ought to have tumbleweeds rolling down the street, rather than a steady stream of people? It can seem overwhelming at first, but the truth is, injecting life into your downtown can be broken into some simple […]

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Safety First Symposium

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GMIST – Festival and Event Management Master Class

GMIST is proud to announce that it will be hosting Mr. Paul Gudgin, one of the leading Festival and Event Management Experts in the World, to deliver his internationally renowned Festival and Event Management Master Class May 27 & 28 in Rocky Harbour, NL! The Festival and Event Management Masterclass is an intensive 2 day […]

Categories: Front Page, Marketing & Promotion News, Product Development News

Margaree Tourism Associations Works to Preserve Heritage Lighthouses

  The Federal Government of Canada has decided it will not maintain Canadian lighthouses in future. In the next few years, operating lighthouses deemed unnecessary or “surplus,” will be either transferred to local groups (who will have to shoulder the costs of future maintenance), under the Heritage Lighthouses Protection Act, or be destroyed. Lighthouses which […]

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Register Now for 2013 DCBA Industry Day

REGISTER NOW      For the 2013 DCBA Industry Day  & Hall Of Fame Awards Luncheon    DCBA’s 2013 Tourism Industry Day & Awards Luncheon will take place at the Joan Harris Cruise Pavilion Friday, May 3, 9 A.M. – 2:15 P.M. Industry Day provides the opportunity to learn about Destination Cape Breton Association and the tourism strategy […]

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PROFESSIONAL MENTORSHIP OPPORTUNITY

Professional Mentorship Opportunity For Nova Scotia Tourism Operators This opportunity provides operators with a dedicated conversation with an experienced industry professional, focusing on the specific area they wish to improve upon. Topics could range from sales & marketing, catering & conference services, human resources, guest services, customer relations, organizational concerns, tactics & policies, food cost […]

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Growing A Creative Economy – Early Bird Registration

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Invest in your employees with emerit National Certification!

Speed + Performance = Profits.  emerit National Certification is the pinnacle designation for Tourism Professionals in Canada.  The training tools are practical, self-directed courses designed to enhance your employee’s occupational knowledge and skill set.   As your Tourism partner, the Nova Scotia Tourism Human Resource Council is committed to providing training and professional develoment opportunities to industry.  Skills […]

Categories: Front Page, Product Development, Product Development News, Visitor Servicing