A note from Janice Ruddock, Executive Director, Taste of Nova Scotia: You are busy, we know…but are you too busy to devote ONE day to learning essential marketing and HR strategies that will improve your business? Join us for a fun and lively one-day session about Communication and Commerce in Culinary Tourism on Wednesday October […]
LIMITED NUMBER OF SEATS STILL AVAILABLE! The Edge of the Wedge is the premier experiential travel training program in Canada! Set in the natural splendor of Gros Morne National Park, the Edge of the Wedge is an immersive, hands on opportunity that will increase your revenue potential, competitive market position, result in new tourism experiences […]
All courses below are “free”. Candidates must be fully employed or own their own business at the time of registration. Attendance at a minimum of ten of the 12 classes is necessary. All candidates are required to fill out a registration form prior to start of the course. There is a $75 refundable registration fee […]
In early 2015, DCBA hired BAM Consulting to develop a program and deliver a series of workshops to help business owners and managers better understand and implement customer service standards and policies within their operations. Below, please find resources and tools that will help you understand, plan, and develop your own in-house customer service program. If you have […]
Do you run a tourism business with a culinary component? The Nova Scotia Tourism Agency is pleased to be working with the Bonavista Institute for Cultural Tourism to deliver nine culinary tourism workshops across Nova Scotia. Workshops will be held at various Nova Scotia Community College (NSCC) campuses throughout the province These in-depth, hand-on workshops […]
Customer service is critical for any business competing in today’s global market. Here’s your opportunity to participate in a “Train the Trainer Customer Service Program” to improve what people are saying about you and your business! Customize a training program for new and returning staff to ensure quality and consistent customer service. This session will guide […]
We are forwarding this message on behalf of the Economic and Rural Development and Tourism Minister Michel Samson. Dear Business Owner, Are you growing your business? Expanding your workforce? Looking for new energy and creative ideas to help drive innovation and growth? Last month, our government launched the Graduate to Opportunity […]
Now Taking Registrations for Edge 32 Posted: 19 Aug 2014 04:50 AM PDT Are you looking for ways to gain an edge in the tourism industry? Share your business, your community or your landscape in memorable ways with your ideal guests? What would it be like if you could tap into new customer’s and add new […]
Your Industry relations Assessment report is now available. Click DCBA Industry Relations Assessment Report June 6 2014 (1) to view the pdf.
Dear Industry partners: As we embark into the 2014 tourism season full swing, I wanted to update you on a few initiatives that we are executing this year that you can both be a part of and assist with in growing our visitor spending in your area and Island-wide. On behalf of Destination Cape Breton, […]
You asked, we listened! The number one training priority of Cape Breton tourism operators is… customer service! In partnership with TIANS, DCBA is looking to bring WorldHost, an internationally recognized leader in customer service training for the tourism industry, to Cape Breton Island! WorldHost is an effective, low-cost way for operators to train front-line staff […]
Join the 40+ tourism businesses throughout Cape Breton Island who are striving toward excellence. The Accelerated Market Readiness (AMR) is a state-of-the-art business improvement program that gives tourism businesses the ability to increase their standards of excellence (product offer, service quality, operational efficiencies, partnership opportunities, packaging opportunities, etc.) in a time-effective manner. AMR gives tourism […]
Your Training Needs Assessment is now available. Click here to assess the report now.
The Nova Scotia Tourism Human Resource Council and TIANS are taking part in SkillsonlineNS, a program funded by the Department of Labour and Advanced Education. This program is a means to provide training courses to TIANS members through an online Learning Network – at no cost to users. As a member of TIANS, you will have to […]
The Nova Scotia Tourism Human Resource Council and the Nova Scotia Association of Community Business Development Corporations invites you to attend a Business Succession Readiness Workshop in Port Hawkesbury on March 17th. The one day session will feature a wealth of information, ideas and tips to assist small and medium sized business operators plan ahead […]
Over 125 individuals representing the Island’s vast cultural and historical product offerings were in attendance at the Culture & Heritage Development Workshops at the Bras d’Or Lakes Inn in St. Peters and the Cape Breton Centre for Craft & Design in Sydney this past week, all in an effort to learn more about funding for arts, culture, […]
The Bachelor of Tourism and Hospitality Program at Cape Breton University is hosting a Job Fair on March 20th. There are currently 280 students enrolled in the BHTM Program; many seeking internships on our beautiful Island. If you are a business owner and are interested in tapping into this readily-trained and eager market, then this may be […]
The Sydney Area Chamber of Commerce is offering a new round of Spring workplace skills training courses for the CBRM business community. These “free” LAE funded courses will be presented during the March-June period and held at the Chamber office located at 275 Charlotte St, Sydney. (Each course runs approx 8 weeks in duration; most are […]
Skills Online, sponsored by the Nova Scotia Department of Labour & Advanced Education and the Cape Breton Development Centre, is designed to give Nova Scotian businesses the ability to provide important skills training to their employees at NO COST. By signing up today, your business can build its own private learning area for employees, allowing […]
Tourism, as many of us know, is overlooked as a major industry in Nova Scotia. We need to change the conversation about tourism and its value and impacts on our region! In partnership with DCBA, the Tourism Industry Association of Nova Scotia (TIANS) will be offering all interested parties the opportunity to learn how you […]
Cape Breton Centre for Craft & Design has organized an incredible opportunity for retailers, accommodations, and gift shops to meet with local artisans, discuss product line development, and place wholesale orders. What a great way to incorporate locally made craft into your business and energize your current product line! Click here for full details.
World Centre for Excellence in Destinations – Systems of Measures for Excellence in Destinations. Report now available.
On behalf of Destination Cape Breton, I would like to take a moment to sincerely thank all workshop participants for their time, energy, and insight throughout the World Centre for Excellence in Destinations – Systems of Measures for Excellence in Destinations process. As the chosen pilot project for Atlantic Canada, participating in SMED was not […]
How does your business fit into Roger Brooks’ recent suggestions for improving the visitor experience within the CBRM? Find out by accessing the report in full here. Together, we can make simply and effective improvements that will increase visitor satisfaction and revenues overall. Some things to remember: “70% of all consumer bricks-and-mortar spending takes place after […]
RE: Human Resource Essentials Course hosted by Sydney Area Chamber of Commerce The Sydney Area Chamber of Commerce (SACC) in cooperation with the NS Dept of Labor and Advanced Education (LAE) is offering a Human Resource Essentials Course for businesses interested in strengthening their skills in the area of “Human Resource Management”. The course is […]
If you missed Roger Brooks’ CBRM Assessment on October 25th, now’s the time to catch up on his presentation of ideas and suggestions to improve your business and community! The full report will be available in about a month, so be sure to check back again. Due to the size of the presentation, the ppt […]
If you missed Roger Brooks Tourism Assessment at Center 200 last week here is his radio interview with CBC’s Wendy Bergfeldt. http://www.cbc.ca/player/Radio/Local+Shows/Maritimes/ID/2414700819/ Roger’s team is made up of the brightest and most creative minds in the business, carefully recruited from throughout North America. Every team member shares a passion for helping people live more […]
Are you looking for ways to make your business “green“? TIANS is offering an opportunity to learn how to “go green” and save money!Why go Green? Nova Scotia is known for its natural untouched beauty – let’s keep it that way by being green in our tourism operations! An increasing number of guests with environmental sensitivities expect […]