Tourism Connect - Cape Breton Tourism, A Connected Island

2016 Travel Planner: Criteria & Other Information

DCBA is pleased to promote our market-ready product to visitors through our new Travel Planner.  For operators interested in promoting an existing package/experience, or developing a new one, please ensure you’ve read the following guidelines and considerations: Any questions, please contact Kristine Mills at kristine@dcba.ca or at (902) 539-4593. Travel Planner Highlights:  – The guide will […]

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’16 in 16′ Festival and Events Program

Destination Cape Breton Association wants your Signature Cape Breton Event! Are you organizing a major event on Cape Breton Island in 2016?  Let us know! If a major event meets the criteria, that event may be eligible to be part of the ‘16 in 16’ Festival and Events Program. This program offers a variety of […]

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Final Locals Know: October 14th – 20th

As Celtic Colours International Festival draws to a close, I’d like to take this opportunity to thank each of you for participating in our 2015 Locals Know Campaign.  By informing your customers and guests of the exciting things to do across our Island, you’ve contributed to their overall visitor experience; helping to ensure it was […]

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Best Practice Mission: Building a Quality Coastal Tourism Destination

Nova Scotia’s South Shore November 2-4, 2015 Nova Scotia is a destination with a rich inventory of coastal and heritage related tourism product. This learning mission will visit communities and operations where the focus has been on building quality experiences leveraging these resources as well as implementing successful community based partnerships and innovative approaches to […]

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Locals Know Campaign: October 7 – 13, 2015

Here are your Locals Know cards for October 7 – 13, 2015: Bras d’Or Lake Scenic Drive Region Cabot Trail Region Ceilidh Trail Region Fleur de lis Trail Region Marconi Trail Region

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Accepting Nominations: TIANS Crystal Tourism Awards of Excellence

TIANS is accepting nominations for the 2015 Crystal Tourism Awards of Excellence. Take the opportunity to recognize leaders and businesses in your community who demonstrate a commitment to Nova Scotia’s tourism industry. Please note that the deadline for nominations is October 16, 2015. Crystal Award Nomination Form  

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Communication and Commerce in Culinary Tourism

A note from Janice Ruddock, Executive Director, Taste of Nova Scotia: You are busy, we know…but are you too busy to devote ONE day to learning essential marketing and HR strategies that will improve your business?  Join us for a fun and lively one-day session about Communication and Commerce in Culinary Tourism on Wednesday October […]

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Locals Know Campaign: September 30 – October 6

Here is your Locals Know information.  To view these and other festival and event information, please visit: http://events.cbisland.com/ Bras d’Or Lake Scenic Drive: Cabot Trail Region Ceilidh Trail Region: Marconi Trail Region: Fleur-de-Lis Trail Region:  

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Locals Know: July 18-24, 2016

Here are your Locals Know Cards for July 18-24, 2016    

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Edge of Wedge and Best Practice Missions: Space Limited!

  LIMITED NUMBER OF SEATS STILL AVAILABLE! The Edge of the Wedge is the premier experiential travel training program in Canada! Set in the natural splendor of Gros Morne National Park, the Edge of the Wedge is an immersive, hands on opportunity that will increase your revenue potential, competitive market position, result in new tourism experiences […]

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Training Course Topics Now Available for Fall 2015

All courses below are “free”. Candidates must be fully employed or own their own business at the time of registration. Attendance at a minimum of ten of the 12 classes is necessary. All candidates are required to fill out a registration form prior to start of the course. There is a $75 refundable registration fee […]

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Protected: August Board Package

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Categories: Board & Committees, Front Page, Operations

2nd Annual Open House Day

Calling all Cape Breton Island Ambassadors! The 2nd Annual Cape Breton Island Open House Day is taking place Saturday, June 20th. As a Cape Breton Island resident, you will have the opportunity to explore attractions, and sites across the Island, free of charge! Situated on one of the most picturesque coasts of Cape Breton Island, the Cape Breton Miners […]

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CAPE BRETON ISLAND TO HOST PRESTIGIOUS TMAC CONFERENCE 2016

  June 15, 2015  Sydney, NS – Destination Cape Breton Association (DCBA) is delighted to announce the Travel Media Association of Canada (TMAC) has selected Cape Breton Island to host its 2016 Conference. The announcement was made at the 2015 TMAC Conference in Peterborough, ON during the DCBA luncheon featuring entertainment by Natalie MacMaster and […]

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Visitor Service Centres – Opening & Closing Dates 2015 Season

Baddeck 14-Jun 08-Oct Cheticamp 18-May 17-Oct Louisbourg 08-Jun 08-Oct Inverness 13-Jun 08-Oct Margaree 14-Jun 08-Oct St Peters 14-Jun 17-Oct Sydney Ports 02-Jun 08-Oct Sydney River 02-Jun 08-Oct

Categories: Front Page, Visitor Servicing

Build your own customer service training!

In early 2015, DCBA hired BAM Consulting to develop a program and deliver a series of workshops to help business owners and managers better understand and implement customer service standards and policies within their operations. Below, please find resources and tools that will help you understand, plan, and develop your own in-house customer service program. If you have […]

Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Product Development, Visitor Servicing
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Culinary Tourism Workshops

Do you run a tourism business with a culinary component? The Nova Scotia Tourism Agency is pleased to be working with the Bonavista Institute for Cultural Tourism to deliver nine culinary tourism workshops across Nova Scotia.  Workshops will be held at various Nova Scotia Community College (NSCC) campuses throughout the province These in-depth, hand-on workshops […]

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2015 DCBA Plan

Find out what is on the Horizon for DCBA in 2015 – here is our plan for the year.                   click here to download a pdf DCBA2015Plan

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Attention business owners, managers, and supervisors!

Customer service is critical for any business competing in today’s global market.  Here’s your opportunity to participate in a “Train the Trainer Customer Service Program” to improve what people are saying about you and your business! Customize a training program for new and returning staff to ensure quality and consistent customer service.  This session will guide […]

Categories: Front Page, Industry Development Opportunities, Product Development, Visitor Servicing

Expression of Interest Visitor Services Familiarization (Fam) Tour 2015

Occurring annually, the DCBA  Fam Tour takes close to 20 front line visitor information staff around Cape Breton Island to experience new and exciting product as well as refamiliarize with staple experiences. These activities act to increase the product knowledge of the visitor information staff as well as allow tourism operators to present their new […]

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DCBA 2015 Industry Day & Gala Awards Dinner April 9, 2015

You’re Invited! Join us for DCBA Industry Day and Awards Gala Dinner on April 9, 2015. Register HERE  In compliment to the One Nova Scotia report, the day will kick off with some extraordinary kitchen ceilidh samplers.  Marty Stevens will join us to provide an update on the 2015 NSTA Marketing Plan; Ben Cowan Dewar […]

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NSTA and CTC partner to deliver the Canadian Signature Experience Collection

Travellers around the world are telling us they want to explore and live a life that’s less ordinary. That’s why the Canadian Tourism Commission has created the Canadian Signature Experiences (CSE) collection – once-in-a-lifetime travel experiences found only in Canada. They show the world what Canada’s tourism brand is all about. The CSE collection helps […]

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Social Media & Database Training Workshops

     

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Cape Breton Island “15 in 15″ Festival and Event Program

Destination Cape Breton Association’s ‘15 in 15’ Festivals and Events program provides marketing support on a regional, national, and international platform for eligible major events taking place on Cape Breton Island. These major events will align with the unique creative spirit of Cape Breton Island and foster growth in the key areas of sporting, active […]

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2014 DCBA Town Hall Sessions – Presentation

Thank you to all of the operators who attended the DCBA Town Hall Sessions this month.  So great to connect with so many of you to network and catch up. For those of you who were unable to attend the presentation is below for your perusal. Cheers Presentation and networking final  

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HOT OFF THE PRESS!

A new case study on the journey “Synergy Louisbourg” has taken as a community to move “From a Dead End to a Destination.” Challenged with decreasing visitation, 40 years of an engrained way of doing business, and every man for himself was not getting the town where they wanted to be. Even with an international iconic attraction (The […]

Categories: Best Practices Resources, Front Page

DCBA Industry Information Town Hall Session

 We are coming your way! Dates for Sessions: Tuesday Nov 18, CBRM – Cambridge Suites Sydney Wednesday Nov 19, Victoria County – Baddeck County Courthouse Thursday Nov 20, Richmond – MacDonald Country Inn Thursday Nov 27, Inverness – Inverness Centre for The Arts All sessions run from 2 pm to 5pm Topics as per survey […]

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An Important Festival & Event Message From NSTA

Dear Festival and Event Organizers, The deadline to have your event included in the Doers and Travel Guide is quickly approaching. In order to be included in the 2015 Doers & Dreamers travel guide events must be uploaded to Partner Portal by November 7, 2014. If updates are not made by this date it may […]

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“Locals Know” Cards: October 7th – October 13th

Here are your “Locals Know” cards for the week: Victoria County:       Inverness County:       CBRM:       Richmond County:      

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GMIST: Explorer’s Edge – Experiential Best Practice Mission

  Hello Edgie Graduates I hope all is well with you. I wanted to share with you a unique opportunity to participate in a GMIST designed Best Practice Mission to Todd Lucier’s Northern Edge Algonquin retreat located in South River, Algonquin Provincial Park, ON. The mission titled Explorer’s Edge – The Art of the Experience […]

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