Tourism Connect - Cape Breton Tourism, A Connected Island

“Locals Know” Cards: September 23rd – 29th

Here are your “Locals Know” cards for September 23rd – September 29th: Inverness County:       Victoria County:       Richmond County:       CBRM:      

Categories: Front Page, Visitor Servicing
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Visitor information Center hours of operation for the remainder of the 2014 season

Louisbourg remains 9am-5pm with closure on October 11 Sydney River is open 9am-5pm weekdays 9am-4pm weekends with closure on October 18 Baddeck is open 9am-5pm with closure on October 18 Inverness is open 10am-4pm with closure on October 18 Margaree is open 9am-6pm weekdays 9am-4pm weekends with closure on October 3 St Peters is open […]

Categories: Front Page, Visitor Servicing

“Locals Know” Cards: September 16th – 22nd

Here are your “Locals Know” cards for September 16th – September 22nd: Victoria County:       Richmond County:       Inverness County:       CBRM:      

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: September 9th – 15th

Here are your “Locals Know” cards for September 9th – 15th: Richmond County:       Victoria County:       CBRM:       Inverness County:      

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: September 2nd – 8th

Here are your “Locals Know” cards for Sept. 2nd – 8th: Victoria County:       Richmond County:       CBRM:       Inverness County: *Side two coming soon*

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: August 26th – September 1st

Here are your Locals Know cards for Aug. 26th – Sept. 1st.  We encourage you to check http://cbisland.com/festivals-events/ frequently as festivals and events will be added and updated on a regular basis. Victoria County:       Inverness County (English):       Inverness County (French): CBRM:       Richmond County:      

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: August 19th – 25th

Here are you “Locals Know” cards for August 19th – 25th: Inverness County (English):       Inverness County (French): CBRM:       Victoria County:       Richmond County:       For more information on these or any other events taking place in your area, please visit: http://cbisland.com/festivals-events/.

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: August 12th – 18th

Here are you “Locals Know” cards for August 12th – 18th: Richmond County:         Inverness County (English):       Inverness County (French): CBRM:       Victoria County:       For more information on these or any other events taking place in your area, please visit: http://cbisland.com/festivals-events/.

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: August 5th – 11th

Here are you “Locals Know” cards for August 5th – 11th: Richmond County:       CBRM:       Victoria County:      Inverness County (English):       Inverness County (French): For more information on these or any other events taking place in your area, please visit: http://cbisland.com/festivals-events/.

Categories: Front Page, Visitor Servicing
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“Locals Know” Cards: July 29th – August 4th

Here are you “Locals Know” cards for July 29th – August 4th: Richmond County:       CBRM:       Victoria County:       Inverness County (English):       Inverness County (French):       For more information on these or any other events taking place in your area, please visit: http://cbisland.com/festivals-events/.

Categories: Front Page, Visitor Servicing
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Locals Know Cards: July 22nd-28th

Here are your “Locals Know” cards for July 22nd through July 28th: Your Mission:  Get to know what’s happening in your region and tell your friends, family, and visitors all about it!  Locals are the best ambassadors for travel to and within Cape Breton, so let’s prove our exceptional hospitality and spread the word. Richmond County (businesses have […]

Categories: Front Page, Visitor Servicing
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Here are your “Locals Know” cards for July 15th- 21st

Here are your “Locals Know” cards for July 15th through July 21st: Your Mission:  Get to know what’s happening in your region and tell your friends, family, and visitors all about it!  Locals are the best ambassadors for travel to and within Cape Breton, so let’s prove our exceptional hospitality and spread the word. Richmond […]

Categories: Front Page, Marketing & Promotion, Product Development, Visitor Servicing
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2014 Visitor Information Centre Familiarization Tour

From May 25th through May 29th, visitor services staff from around Cape Breton Island embarked on a journey to see and experience new things on Cape Breton Island. The Fam Tour, which sees nearly 20 participants from VICs and partnering organizations visit operators on the island, was again an ambitious venture that paid dividends for […]

Categories: Front Page, Visitor Information Centres, Visitor Servicing, Visitor Servicing News, Visitor Servicing Photo Gallery

WorldHost: Customer Service Training for Front-line Staff

You asked, we listened! The number one training priority of Cape Breton tourism operators is… customer service! In partnership with TIANS, DCBA is looking to bring WorldHost, an internationally recognized leader in customer service training for the tourism industry, to Cape Breton Island!  WorldHost is an effective, low-cost way for operators to train front-line staff […]

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

Cape Breton Island Open House: Call for Participants

On Saturday, June 28th, 2014, the niche product club, Cape Breton Island, Celtic Heart of North America will be hosting their first Celtic Heart Day. The Celtic Heart of North America group includes Highland Village Museum, Celtic Music Interpretive Centre, The Gaelic College of Celtic Arts & Craft, Celtic Colours International Festival, Cape Breton Centre for Craft […]

Categories: Current Marketing Initiatives, Front Page, Marketing & Promotion, Marketing & Promotion News, Product Development, Upcoming Cooperative Opportunities, Visitor Servicing

As your destination marketing organization, how can we best serve your needs?

Good afternoon and Happy Wednesday, Please read below to learn how you can enter your name to win a package for two with a value of $250 (package includes an overnight stay at a Cape Breton accommodation of your choice and dining voucher, not to exceed $250). It is with much enthusiasm that we extend […]

Categories: Front Page, Marketing & Promotion, Product Development, Resources, Tourism Articles, Visitor Servicing

2014 Sydney Ports Corporation Cruise Ship Schedule

Good afternoon everyone. As we look with disbelief at the piles of snow still left on our dockside along with ice still in our harbour, we refuse to do anything but think positive about our first cruise ship call. Please find the Cruise Ship Schedule attached; a schedule showing growth again over last year.  FYI […]

Categories: Front Page, Product Development, Resources, Tourism Articles, Visitor Servicing

Destination Cape Breton 2014 Strategic Plan

2014 DCBA Strategic Plan

Categories: Front Page, Marketing & Promotion, Product Development, Visitor Servicing

Fascinating “I’m not in the tourism business” – by Nancy Arsenault

While engaged in a variety of projects this past year, I had the chance to talk to a variety of people that I thought worked in the tourism industry. I was shocked to learn that they didn’t! .  This included: Visitor information centre staff Festival hosts Restaurants Gas stations Now of course this wasn’t everyone, […]

Categories: Front Page, Visitor Servicing, Visitor Servicing News

Nominations Now Open for Industry Day Awards

DCBA Tourism Awards 2014 Industry Day is Friday, April 11, 2014 and this means it is time for you to nominate members of our Tourism industry for our Annual DCBA Awards. Deadline for Nominations is Wednesday March 12, 2014 Categories for nominations include: Marketing Award For tourism businesses that have gone the extra mile to deliver an […]

Categories: Front Page, Marketing & Promotion, Product Development, Visitor Servicing

Change the Conversation About Tourism!

Tourism, as many of us know, is overlooked as a major industry in Nova Scotia.  We need to change the conversation about tourism and its value and impacts on our region! In partnership with DCBA, the Tourism Industry Association of Nova Scotia (TIANS) will be offering all interested parties the opportunity to learn how you […]

Categories: Front Page, Industry Development Opportunities, Marketing & Promotion, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

Attention all retailers, accommodations, and gift shops!!

Cape Breton Centre for Craft & Design has organized an incredible opportunity for retailers, accommodations, and gift shops to meet with local artisans, discuss product line development, and place wholesale orders.  What a great way to incorporate locally made craft into your business and energize your current product line! Click here for full details.  

Categories: Front Page, Industry Development Opportunities, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News

DCBA Industry Day 2014 – Host Request For Proposal

DCBA Industry Days is an opportunity for a host to showcase their property as well as their region.  Please provide a full price quote. Proposed Date – April 11th, 2014 Opening Refreshments 150 pp (Coffee/Tea/Juice Assorted Pastries) (8:45am-9:45am) Meeting Space for 150 ½ round table facing front & AV (Riser/Screen for LCD/Mic/Sound/Podium/On Site Tech) (all […]

Categories: Front Page, Marketing & Promotion, Operations, Product Development, Resources, Tourism Articles, Visitor Servicing

Cape Breton’s Top Ten

We are compiling a top ten list of Cape Breton Island experiences for 2014 publications and distribution; we need your suggestions to build the list.   Use the link below to enter your top 3 choices, when we have compiled all the submissions the marketing committee will take those and build the top ten. Submit […]

Categories: Front Page, Marketing & Promotion, Visitor Servicing

TIANS Crystal & Pineapple Awards Call For Nominations

CRYSTAL TOURISM AWARDS OF EXCELLENCE TIANS is accepting nominations for the 2013 Crystal Tourism Awards of Excellence being held on Tuesday, November 26th at the World Trade and Convention Centre. Take this opportunity to recognize excellence in your community and nominate a tourism business or individual that has made a significant contribution to the tourism […]

Categories: Front Page, Industry Development Opportunities, Tourism Articles, Visitor Servicing

Lumière. Contemporary Art. Unconventional Spaces.

September 28, 2013 6:58 pm – 11:58 pm Downtown Sydney Lumière is Cape Breton’s first and only annual art-at-night festival. In the spirit of the international Nuit Blanche phenomenon, Lumière brings contemporary art projects to the streets, shop fronts, sidewalks and public spaces of downtown Sydney for an immersive and unforgettable evening. For one night […]

Categories: Front Page, Tourism Articles, Visitor Servicing

Roger Brooks: CBRM Presentation Details Confirmed!

The details for Roger’s presentation have been confirmed.  Please click “Cape Breton Flyer” below for date, venue and RSVP link: This is a presentation you don’t want to miss; look forward to seeing you there!

Categories: Best Practices Resources, Front Page, Industry Development Opportunities, Marketing & Promotion, Marketing & Promotion News, Product Development, Product Development News, Product Development Opportunities, Visitor Servicing, Visitor Servicing News
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Visitor Information Center Stats for August

Categories: Front Page, Visitor Servicing, Visitor Servicing News

Visitor Information Center Visitation Stats for June & July

Early indicators are showing a strong tourism season on Cape Breton Island, as demonstrated by the increase in visitation to Parks Canada attractions for June and July. The Louisbourg 300 celebrations have helped boost visitation to the Fortress by an impressive 37% to date, while the Cape Breton Highlands National Park is up 11% and […]

Categories: Front Page, Visitor Servicing, Visitor Servicing News

New Online Training Opportunities

      Online programs that fit your busy schedule! The Nova Scotia Tourism Human Resource Council is excited to announce two new online training programs: WorldHost – Communication Tools for the Service Professional and Customers with Disabilities. These self-directed online programs allow participants to learn at their own pace on a flexible schedule. Communication […]

Categories: Front Page, Product Development, Resources, Visitor Servicing